Everything here comes out of the same workshop: software for the moment something stops working and somebody has to figure out why. One tool is live, one is being built, and the bench is not empty.
A helpdesk-style ticketing system that keeps requests in one place from the moment they arrive until somebody closes them out.
A training tool that teaches people how to troubleshoot IT problems: the order of the questions, the tests that rule things out, and how to know when you have actually found it.
More tools are in progress and not ready to be named yet. If something in your day keeps breaking, that is exactly the kind of thing that ends up on this bench.
Leave your email and we will let you know when FixTrail launches. One note when it is ready, nothing else.
Tell us what breaks, how often, and what you do about it now. That is usually where the next tool starts.
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